| Q1
: |
What do you charge
for shipping? |
TOP |
| A: |
Shipping is
free within the Continental U.S. on any product that values $200.00
and up. |
|
| Q2: |
What about sales tax
on the Mobility items? |
TOP |
A.
|
Many medical
equipment products are tax exempt. At this time, shipping from one
state to another makes it tax exempt. You would pay no sales tax. |
|
| Q3: |
What forms of payment
do you accept? |
TOP |
A:
|
We accept Master
Card, Visa, Discover, American Express, Money Orders,Wire Transfers,
personal checks and Paypal. |
|
| Q4: |
Are there any hidden
charges? |
TOP |
A:
|
NO. We are
proud to offer UP FRONT PRICING |
|
| Q5: |
What kind of warranty
do you offer? |
TOP |
A:
|
Most of our
New Mobility product come with one to three year limited manufacturers
warranty. Please refer to product pages for warranty information.All
the Pride Scooters come with an additional one Year Labor Warranty.And
all Golden Technologies scooters come with Three Year Parts and Labor
in Home service warranty. |
|
| Q6: |
Are batteries included
with the final Mobility Product price ? |
TOP |
A:
|
The battery
price is included in the prices listed on our site for scooters. Your
product will arrive with two Gel sealed maintenance free batteries.
These batteries are FAA/airline approved and can be used on all forms
of public transportation. |
|
| Q7: |
How long will it
take to get my equipment? |
TOP |
A:
|
All in-stock
items take 3 to 10 Business days to be delivered.If an item is not
in stock, we will inform you with an estimated time of arrival |
|
| Q8: |
How do I decide
whether I need a scooter or a power chair? |
TOP |
| A: |
A scooter must
be steered and is best suited for individuals with sufficient use
of their upper body and arms to operate the handlebars. A scooter
also requires more room for maneuvering than a power chair. Finally,
a scooter is not recommended for those with a rapidly progressing
condition. |
|
| Q9:
|
How do I select a
scooter? |
TOP |
A:
|
To ensure comfort
and safety, a scooter first must possess adequate capacity for a person=s
height and weight. The second consideration is the environment in
which the scooter will be operated. Rough or outdoor terrain may require
more power and larger tires, while primarily indoor use may call for
smaller tires and a better turning radius. The selection of a scooter
that will be transported also may be affected by the limitations of
the vehicle in which it will be carried. |
|
| Q10:
|
How do I select the
right scooter for my height and weight? |
TOP |
| A: |
Each scooter
featured on our site includes a list of its specifications. Just click
on the model of your choice to view the scooter=s weight capacity
and other features. In addition, persons with a height of 5' 5'= or
under should consider scooters with an overall length of 42 inches
or less. People taller than 5' 5'= generally require longer models
to ensure ample leg room. A variety of special sized seats and seat
options also are available to ensure safety and comfort. |
|
| Q11:
|
What is the difference
between a 3 wheel and 4 wheel scooter? |
TOP |
| A: |
The biggest
difference between the two types is that 3 wheelers have a better
turning radius as compared to 4 wheelers. This is most apparent in
a house or similar confined area. Four-wheeled scooters originally
evolved from the need for more stable operation when traveling on
slopes or uneven terrain. However, newer models of 3-wheeled scooters
also boast a very stable ride due to their optimized center of balance. |
|
| Q12: |
How long will a
scooter operate with a fully charged battery? |
TOP |
A:
|
Most scooters
come with the recommended configuration of two 12 volt, 32 amp Gel
batteries. These batteries provide 15 to 20 miles of travel per charge
based on average use by a 175 lb person on a flat surface. Exceeding
these conditions will shorten the expected range. However, most models
can be fit with optional larger batteries if more range is needed.
|
|
| Q13: |
How long does it
take to fully charge the batteries? |
TOP |
A:
|
Battery charging
takes an average of 6 to 8 hours. In addition, most models include
chargers with automatic shut off. This feature allows the user to
plug in the charger at night and have fully charged batteries by morning. |
|
| Q14: |
How fast will a scooter
go? |
TOP |
| A: |
The speed of
a scooter will range from 3.5 to 9 m.p.h., depending on the model.
Scooter speed is controlled both with a dial and through the amount
of pressure the user places on the throttle. The specifications chart
for each scooter featured on our site includes the speed range for
the individual model. |
|
| Q15: |
What kind of surfaces
will the electric scooters work well on? |
TOP |
| A: |
Most electric
scooters are intended for paved pathways and will not perform well
on dirt, gravel, or grass surfaces. However, there are a few scooters
out there that will perform a little better on these more rugged surfaces. |
|
| Q16:
|
What is a trunk lift? |
TOP |
A:
|
Trunk lifts
are mechanical devices that lift and load scooters, powerchairs and
wheelchairs into vehicles. They are designed to require little or
no lifting or disassembly of the mobility product. Trunk lifts may
be fitted to cars, trucks and vans. |
|
| Q17: |
What vehicles are
best suited for trunk lifts? |
TOP |
A:
|
We offer a
selection of trunk lift models and configurations to accommodate most
makes of cars, vans and trucks. However, the vehicle must have adequate
space and clearance for the mobility product being loaded. |
|
| Q18: |
What is a carrier
or outside lift ? |
TOP |
A:
|
Carriers also
are mechanical devices that lift scooters, powerchairs and wheelchairs.
However, instead of loading the mobility product into a vehicle's
trunk or cargo space, a carrier secures it to the rear of a vehicle
for transport. |
|
| Q19:
|
What vehicles are
best suited for carriers? |
TOP |
| A: |
Carriers
are ideal for vehicles that lack sufficient cargo space for mobility
products. Carriers also are recommended for those who want to preserve
available cargo space for other uses. |
|
| Q20:
|
What are the physical
requirements for operating a trunk lift or carrier? |
TOP |
| A: |
Proper
use of a trunk lift requires that the operator be stable when standing
and have use of his or her upper body. In addition, a carrier requires
that the operator have the ability to get into the vehicle once
the mobility product is loaded. |
|
| Q21.
|
Will a trunk lift
or carrier cause loss of value or damage to the vehicle? |
TOP |
| A: |
A
properly installed lift or carrier will not create damage or other
loss of value to a vehicle. Furthermore, lifts and carriers may
be installed on leased vehicles. |
|
| Q22: |
Will my Medicare
or private insurance cover the cost of the lift? |
TOP |
A:
|
No.
At this time, most insurance companies do not cover the cost of
a lift. |
|
| Q23: |
Can I get any assistance
to buy a Lift or carrier ? |
TOP |
A:
|
YES , if you
purchased a new automobile in the last 6 months to a year.You may
be reimbursed
from the manufacturer for your purchase of a lift or ramp.
FORD - $1000, 1- 800-952-2248.
CHRYSLER - $750 - $1,000, 1- 800-255-9877.
GM - $1000, 1-800-323-9935.
TOYOTA - $1000, 1-800-331-4331.
LEXUS - $1000, 1-800-255-3987.
SATURN - 1-800-553-6000.
VW - 1-800-374-8389. |
|
| Q24:
|
How do I use my outside
lift in bad weather? |
TOP |
A:
|
If you
purchase an outside lifts, an optional scooter or wheelchair cover
is available according to the size of your equipment. The motor
on the lift itself is sealed to protect it from rain damage |
|
| Q25:
|
Does Medicare pay
for an electric scooter, power wheelchair or lift chair ? |
TOP |
A:
|
Medicare
has certain coverage criteria that must be met before they will
pay for equipment. For a scooter or power chair to be considered
medically necessary, all of the following coverage criteria must
be met:
- Your condition is such that a wheelchair is required for you to
get around in your home, You are unable to operate a manual wheelchair,
- You are capable of safely operating the controls of the scooter
or power chair, and
- In addition, a patient who requires a scooter usually cannot perform
functional ambulation skills and has limited strength or use of
the upper extremities. The patient should also have adequate trunk
stability to "hold" themselves upright in the seat. Note:
An individual who requires a power wheelchair is totally non-ambulatory
and has severe weakness of the upper extremities that prevents them
from self-propelling in a manual wheelchair. |
|
| Q26: |
Do you handle Medicare
/ Private Insurance billing? |
TOP |
| A: |
Sorry
we can't handle Medicare or insurance claims or billing. |
|
| Q27: |
How much does my
Medicare or private insurance cover ? |
TOP |
| A: |
If
the equipment is medically necessary and you qualify, most insurance
providers including Medicare will cover the first 80% after you
deductible is met for the year. The remaining 20% is typically covered
by your secondary insurance. If you have no secondary insurance
you would be responsible for the secondary portion. If you are covered
no money down is required. |
|
| Q28: |
What is your return
policy? |
TOP |
| A: |
Other than
returns under warranty, if you are not happy with the product you
received, check our return
policy link. |
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